Improve Customer UX/UI with HIPAA Mobile Apps
The average customer is finally coming around to using apps for their shopping needs. Spurred by the easy-to-use options offered by the world’s largest eCommerce providers, nearly everyone with a smartphone does some of their shopping online. The process of shopping for medicine is also changing as medical apps for patients become more acceptable as a concept.
If you want to make the most of your online pharmacy, you must provide a HIPAA-compliant app that’s secure and as easy to use as possible. Large companies like Amazon and Walmart have set the standard for app interactions, and customers don’t want to interact with an app that offers anything less. Getting your pharmacy app and website connected with amazing, omnichannel design and branding is one of the easiest ways to increase customer satisfaction and improve sales with your pharmacy eCommerce business.
Mobile App HIPAA Compliance For Your Pharmacy
Do you need a pharmacy app that gives your customers the most comprehensive experience possible? Clarity can help bring your customers back again and again.
What a HIPAA-Compliant Healthcare App Can Do
HIPAA-compliant mobile apps provide a wide variety of resources, some of which go beyond what even the biggest eCommerce apps offer. Here are the most common offerings from HIPAA apps.
- Talk to a pharmacist — The ability to speak to a pharmacist might be up to the user, or it could be a legal requirement. Users should be able to contact a professional quickly and easily.
- Customizable by state — The rules regarding medicine use vary from state to state. A good HIPAA-compliant app should be able to alter what a customer is offered based on the state they are in (or are shipping to).
- Conditional changes — Will customers get a discount if they purchase a three-month supply instead of a one-month supply? Does their order qualify for a free sample? Are they even allowed to see certain medications or put them in their cart? Pharmacy eCommerce apps should be able to change based on the actions of each customer.
- Walking someone through steps — Whether it’s the buying process, inputting a prescription, or filling out a form, the bot should be able to walk a user through the process so that they are confident about the outcome.
- Work seamlessly with a website — Whether you’re having a new HIPAA-compliant website built at the same time as the app or integrating old software with new, the two should work in tandem to give the user an excellent experience.
- Customer updates — Customers should be able to update their information easily whether they’re on the e-pharmacy app or logged into a website. Updates to insurance, address, and credit card information represent the most common changes.
- HIPAA compliance — A pharmacy app must, of course, be HIPAA-compliant in order to protect customer PHI. Protected information even extends to something as innocuous as contact information.
- Protect all information — Customers aren’t just trusting a HIPAA app to protect their medical information. They also expect the app to keep all information safe, including credit card and insurance data.
- Document HIPAA logging requirements — An electronic paper trail is necessary to document who has accessed, added, or changed data. A HIPAA app must include options to track all of this information.
- Set expectations — Not every interaction on a HIPAA-compliant phone app can be fixed with a single click. An app should let the user know how far they are in the process. For example, when they are filling out a questionnaire, a message like “this should only take two minutes” or “you’re almost done” can help customers feel better about the interaction.
- Accept feedback — Apps can always be improved, and many customers want to tell you how. While a HIPAA mobile app will be meticulously tested before release, it’s important to be able to listen to the customers who are using it.
EMR Integration Solutions with HIPAA Apps
Clarity specializes in the custom eCommerce solutions that most EMR integration software specialists won’t touch. We’d love to demo some of our projects to show you what we can do.
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Healthcare Apps and PHI Data Security
It’s important to make your pharmacy app as easy to use as possible so that your customer has an enjoyable experience. But HIPAA compliance is even more vital, and PHI data security must be at the forefront of any medical app you develop. Allowing a data breach could cost millions of dollars in fines. Not only that, but losing customer data is one of the fastest ways to lose that customer overall.
Patient information must be protected no matter how it is accessed. A HIPAA-compliant website and medical app should blend seamlessly to create excellent UX/UI while also protecting any data you’ve been entrusted with.
Fortunately, the security measures put in place during website and patient portal development can also provide an extra layer of protection for customer financial information—such as banking and credit card numbers—as well.
Clarity Will Customize Your Healthcare App
Clarity has built hundreds of HIPAA-compliant websites and medical apps that meet all legal logging and encryption requirements. We also have top-tier designers who can take their years of experience with customer UX/UI interaction and create an omnichannel user experience that’s second to none. If you’re looking for the best HIPAA-compliant CRM software and patient portals, we want to show you our offerings. Get the customized experience your customers demand with healthcare mobile app development; contact Clarity Ventures today.
Improve the Patient Experience
The Covid pandemic significantly increased the public’s comfort with video chat, and patient reliance on telehealth will follow. Clarity can build you the HIPAA-compliant mobile app you need.