Clarity Connect integration
Cybersource Zoho Integration
Record every Cybersource payment and refund in Zoho Books or Zoho Billing against the right invoice, without copying numbers from one screen to another.
Why Cybersource needs a connection to Zoho
Cybersource, part of Visa Acceptance Solutions, authorizes and settles card payments. Zoho Books keeps the invoices and the books, and Zoho Billing, formerly Zoho Subscriptions, runs recurring billing.
Neither Zoho Books nor Zoho Billing lists Cybersource among its built-in payment gateways. If Cybersource is your processor, its payments have to be recorded in Zoho some other way, and Clarity Connect does that through each product's API.
Cybersource
Where cards are authorized and settled
- Captured payments
- Refunds
- Settlement batches
- Webhook events
Zoho Books / Zoho Billing
Where invoices and customers are kept
- Customers (contacts)
- Invoices
- Customer payments
- Credit notes and refunds
Cybersource to Zoho record mapping
A starting map for Zoho Books. Zoho Billing uses its own payments API with similar fields; discovery confirms which product you use.
| Cybersource | Zoho Books | Direction |
|---|---|---|
| Captured payment | Customer payment (payment mode: credit card) | Cybersource to Zoho |
| Transaction ID | Payment reference number | Cybersource to Zoho |
| Order or invoice reference | Invoice the payment is applied to | Cybersource to Zoho |
| Refund | Credit note and credit note refund | Cybersource to Zoho |
| Payment Batch Detail report | Daily match against recorded payments | Cybersource to Zoho |
How the payment data flows
Payments applied to Zoho invoices
When Cybersource reports a captured payment, Connect creates a customer payment in Zoho Books with the credit card payment mode, applies it to the invoice it pays, sets the deposit account and stores the Cybersource transaction ID as the reference number.
Refunds booked as Zoho credit notes
A refund issued in Cybersource is booked in Zoho Books as a credit note and a refund of that credit note, the record Zoho uses when money goes back to a customer, so the customer's balance and the bank account match what the processor returned to the card.
Settlement checked every day
Cybersource's Payment Batch Detail report lists the sales and refunds sent to the processor and which have settled. Connect compares it with the payments already recorded in Zoho and flags anything missing or different for your bookkeeper.
See Clarity Connect move an order
Watch an online order travel into the ERP and its status come back in our Clarity Connect demo, or book a live walkthrough on your own systems.
Zoho Billing, card data and the APIs
Zoho Billing's payments API records a payment against one or more invoices, so payments taken by Cybersource can sit next to Zoho's own billing records. Recurring charges themselves stay in Cybersource, where its Token Management Service holds the stored card as a token.
No card numbers move between the systems. Zoho receives amounts, dates, references and the invoice each payment belongs to. On the Cybersource side, new connections use its REST APIs and webhooks; its older SOAP Toolkit moved to P12 certificate authentication in 2026.
How Clarity Connect runs it
Clarity Connect is Clarity's integration platform. Cybersource and Zoho are both cloud services, so Connect runs cloud to cloud, takes Cybersource events as they arrive or on a schedule, and writes them to Zoho as a task. A job aimed at a service that is down waits in a retry queue rather than being lost. If your customers pay invoices online, Clarity Payment Hub works with Cybersource as your processor. Recorded walkthroughs of Connect are on Clarity's YouTube playlist.
Discovery
A Clarity business analyst documents the data fields and workflows each system can share and which ones you need.
Tasks and mapping
Each flow becomes a Connect task, such as orders to the ERP or stock to the store, set to run in real time or on a schedule.
Testing
Orders and updates are run end to end, including the return trip of statuses back to the customer-facing system.
Live, with a dashboard
Queues and scheduled tasks show in Connect's Hangfire dashboard. A job whose target is offline is retried 10 times, every 30 minutes, and can be re-queued once the cause is fixed.
Clarity Connect is sold as a SaaS subscription at $599 a month or as a one-time license at $15,000 with no ongoing fees, and larger projects are priced to scope. See pricing.
Questions
Is there a Zoho Billing connector for Cybersource?
Not a built-in one. Zoho Billing's gateway list includes Stripe, Authorize.Net, Braintree, CSG Forte, Worldpay, WePay and GoCardless, but not Cybersource. Connect records Cybersource payments in Zoho Billing through its API instead.
Does Zoho ever see the card number?
No. Cybersource keeps the card data and its tokens. Zoho gets the payment amount, date, reference and the invoice it pays.
Can this include Zoho CRM?
Yes. Payment status can also be written to the Zoho CRM account, so sales can see who has paid. See Zoho integration.
How is Clarity Connect priced?
$599 a month as SaaS or a $15,000 one-time license with no ongoing fees; larger projects are priced to scope. See pricing.
Related resources
Record Cybersource payments in Zoho
Tell us whether you invoice from Zoho Books or Zoho Billing and how customers pay through Cybersource. A Clarity business analyst will map payments, refunds and settlement with your team before the tasks run.
Book a demo