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Clarity Connect integration

BigCommerce Integration

Link your BigCommerce store to the ERP, CRM and payment systems behind it, so each order is entered once and stock, prices and status stay current.

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  • SAP Business One
  • NetSuite
  • Dynamics 365
  • Salesforce
  • HubSpot
  • Stripe
BigCommerce connected to the store, CRM, carriers and gateways around it

What BigCommerce integration covers

A BigCommerce store holds the catalog shoppers browse and the orders they place, but stock, contract prices and invoices usually live in an ERP such as SAP Business One, NetSuite or Microsoft Dynamics 365. Integration connects the two through BigCommerce's APIs: new orders and customer accounts travel to the back office, and the ERP returns stock counts, price changes and shipment details. Clarity Connect runs each of those flows as its own task, in real time or on a schedule.

Records synced with BigCommerce

  • Customer accounts
  • Orders
  • Products and variants
  • Inventory by SKU
  • Price changes
  • Shipments and tracking
  • Refunds

How the BigCommerce connection works

The APIs an integration uses

Back-office work goes through BigCommerce's REST Management API and its GraphQL Admin API, which cover orders, catalog, customers and inventory. A server-side integration authenticates with a store-level API account that the merchant creates in the control panel, granted only the OAuth scopes the flows need. Stores on B2B Edition also have a separate B2B REST Management API, which only works once B2B Edition is enabled.

Orders out as soon as they're placed

BigCommerce fires the store/order/created webhook when a shopper checks out. The webhook carries little more than the order ID, so Connect fetches the full order through the API, maps it and posts it to the ERP. A separate statusUpdated event tells Connect whenever an order's status changes in BigCommerce.

Stock by product or by SKU

BigCommerce tracks inventory either at product level or per variant SKU, and it raises separate webhooks for each. Connect writes ERP stock to whichever level your catalog uses, so a size or colour that has sold out in the warehouse stops selling online.

Give the integration its own API account

BigCommerce attaches webhooks to the API account that created them and deletes them if that account is removed. We set the integration up on a dedicated store-level account rather than one tied to a staff member, so a staffing change can't quietly switch off order sync.

See Clarity Connect move an order

Watch an online order travel into the ERP and its status come back in our Clarity Connect demo, or book a live walkthrough on your own systems.

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Systems we connect to BigCommerce

Each of these has a Clarity Connect connector. None of our BigCommerce pairings has its own write-up yet, so the linked names go to that system's integration page. Among the ERPs, that includes Dynamics 365, Dynamics GP, Dynamics NAV (now Business Central), Dynamics AX (now Dynamics 365 Finance & Supply Chain), Sage 100 and Sage 50.

eCommerce platforms

Marketplaces

  • Amazon Fulfillment
  • Amazon Marketplace
  • Amazon Seller Central
  • eBay
  • Etsy
  • Walmart Marketplace
  • Wayfair

ERP and accounting

CRM

  • Agile CRM
  • Dynamics CRM
  • HubSpot
  • Pipedrive
  • Podio
  • QuoteWerks
  • Salesforce
  • Salesforce Marketing Cloud
  • Streak
  • SugarCRM
  • Zendesk
  • Zoho

Payments

  • Authorize.net
  • BNG
  • BridgePay
  • Chase Orbital Paymentech
  • Cybersource
  • Fiserv (First Data)
  • GoCardless
  • Heartland
  • Opayo (formerly Sage Pay)
  • Payeezy
  • Payoneer
  • PayPal
  • PayTrace
  • Stripe
  • Worldpay (formerly Vantiv)

Shipping and freight

  • A. Duie Pyle
  • AAA Cooper Transportation
  • ABF Freight System
  • Averitt Express
  • Day & Ross
  • Daylight Transport
  • Dayton Freight Lines
  • DHL
  • DPD
  • Estes Express Lines
  • FedEx
  • FedEx Freight
  • Oak Harbor Freight Lines
  • Parcelforce
  • Pitt Ohio
  • R+L Carriers
  • Roadrunner Freight
  • Saia
  • ShipStation
  • Southeastern Freight Lines
  • TForce Freight (UPS Freight)
  • TNT (FedEx)
  • UPS
  • USPS
  • Werner Enterprises
  • XPO

Content management

Marketing automation

  • Act-On
  • ActiveCampaign
  • Adobe Marketo Engage
  • ClickDimensions
  • Ontraport
  • Salesforce Account Engagement (Pardot)
  • SharpSpring

Email

  • Dotdigital (formerly dotmailer)
  • Elastic Email
  • Mailchimp
  • Mailjet
  • Microsoft Exchange
  • SendGrid
  • SMTP2GO

Social media

  • Facebook
  • Instagram
  • LinkedIn
  • Pinterest
  • X (Twitter)
  • YouTube

Analytics

  • Google Analytics
  • Google Tag Manager
  • Qualtrics

File storage

  • Amazon S3
  • Box
  • Dropbox
  • Google Drive
  • Google Workspace (G Suite)
  • OneDrive

Databases

  • Amazon RDS
  • Amazon Redshift
  • Microsoft SQL Server
  • MySQL
  • PostgreSQL

EHR and EMR

  • eClinicalWorks
  • Epic
  • LabVantage LIMS
  • LabWare LIMS
  • PioneerRx
  • STARLIMS
  • Thermo Fisher SampleManager LIMS
  • TIMS

Other systems

  • Aareon QL
  • Abillity
  • Clickatell
  • Eventbrite
  • FTP
  • Groupon
  • HCL Notes (Lotus Notes)
  • Jira
  • Metapack
  • OData
  • Rithum (ChannelAdvisor)
  • SFTP
  • Slack
  • SurveyMonkey
  • Zoho People

Linked names have their own integration page.

How Clarity Connect runs it

Clarity Connect is Clarity's integration platform. It holds a persistent, two-way link between BigCommerce and your other systems and runs as many tasks as the project needs, each on its own timing. Clarity has built more than 3,000 integrations on it, and clients can have the platform and connector source code.

How a Clarity Connect project runs

  1. Discovery

    A Clarity business analyst documents the data fields and workflows each system can share and which ones you need.

  2. Tasks and mapping

    Each flow becomes a Connect task, such as orders to the ERP or stock to the store, set to run in real time or on a schedule.

  3. Testing

    Orders and updates are run end to end, including the return trip of statuses back to the customer-facing system.

  4. Live, with a dashboard

    Queues and scheduled tasks show in Connect's Hangfire dashboard. A job whose target is offline is retried 10 times, every 30 minutes, and can be re-queued once the cause is fixed.

Clarity Connect is sold as a SaaS subscription at $599 a month or as a one-time license at $15,000 with no ongoing fees, and larger projects are priced to scope. See pricing.

Questions

Which BigCommerce API does Clarity Connect use?

The REST Management API and the GraphQL Admin API, authenticated with a store-level API account that has only the scopes the integration needs. Order and inventory webhooks tell Connect when something changes.

Can BigCommerce orders reach SAP Business One or another ERP in real time?

Yes. The order-created webhook triggers Connect, which pulls the order and posts it to the ERP straight away. Stock and price updates going back to the store usually run on a schedule. See SAP Business One integration.

Does it work with BigCommerce B2B Edition?

B2B Edition has its own B2B REST Management API, available once the edition is enabled on your store. Discovery decides which of its records the integration needs to read or write.

Can my ERP stay on our own servers?

Yes. Connect is installed behind your firewall next to the ERP and only talks out to BigCommerce, so the ERP isn't exposed to the internet.

Related resources

GuideBigCommerce CRM integration: Zoho, HubSpot and SalesforceGuideBigCommerce Amazon integrationGuideBigCommerce PIM integrationsPaymentsBigCommerce payment gatewaysDirectoryAll Clarity Connect integrations

Plan your BigCommerce integration

Tell us which systems BigCommerce needs to talk to and a business analyst will map the records and timing with your team first. Call (800) 928-8160, email sales@clarity-ventures.com or get a consultation.

Book a demo